Contact Diamond IPTV
Reach Our Team
Use whichever you find easiest: WhatsApp, Telegram or email. Our team handles setup help, billing questions, plan questions and refund requests.
Please start your first message with "Diamond IPTV". The same support line may serve more than one service, so the name shows us which one you mean.
Ways to Contact Diamond IPTV
WhatsApp 1
+44 7883 412700
WhatsApp 2
+212 633 848458
Telegram
t.me/iptv_helpcenter
Telegram cannot pre-fill a message, so type "Diamond IPTV" at the start yourself.
Billing and support email
What to Put in Your Message
- Start with "Diamond IPTV".
- The email address you used to order or request the trial.
- Your device and the IPTV player on it.
- What is happening, including any message on the screen.
- Your plan length and number of connections, if you know them.
Never share card details or the password for your email, device or app-store account. We never need them.
Our Two Email Addresses
You can write to contact@diamondiptvs.store, the address for this website, or to Contact@iptvcenter.online, a shared mailbox used by our support team. Emails from us come from one of these two addresses. A message that claims to be from us but comes from another address should be ignored; confirm with us on WhatsApp or Telegram instead.
How to Ask for a Refund
If the service is not working for you and our team cannot fix the problem, you can ask for a refund within 7 days of purchase.
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Write to us within 7 days of buying, starting with "Diamond IPTV".
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Say what is not working and let our team try to fix it.
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If it cannot be fixed, ask for the refund and include the email you ordered with.
We Can Only Help With Purchases Made Here
Several websites use the name Diamond IPTV, and some call themselves official. We make no such claim, and we can only help with subscriptions bought at diamondiptvs.store — one word, with an s after iptv, ending .store. We cannot reach accounts, payments or refunds on any other website. If you paid elsewhere, contact that website first, or your card provider or bank.
Need Help Setting Up?
Languages We Support
The Setup page has a guide for each device and a troubleshooting table. If you are stuck, send us your device, your player and the step you reached. Please write in English.
About Our Phone Numbers
Our two WhatsApp numbers begin with different country codes. A code only tells you where a number was registered. It does not mean you must be in that country to use Diamond IPTV, which works wherever you have a steady internet connection.
Contact and Support — Frequently Asked Questions
Start with "Diamond IPTV", then give the email you ordered with, your device, the IPTV player you use and what is happening, including anything the screen says. Add your plan length and number of connections if you know them. Those details usually let us answer in a single reply.
Pick whichever suits you. WhatsApp and Telegram work well for a back-and-forth while you set up, and email is better for billing questions or anything you want in writing. We do not publish reply times.
Check your message started with "Diamond IPTV", then send it once through a second channel, such as email if you began on WhatsApp. Please avoid sending it over and over in the same chat, which can bury it. Messages are answered in the order they arrive.
Be cautious. Do not click links, pay anything or share details. Send us a screenshot, or forward the message, on WhatsApp, Telegram or at contact@diamondiptvs.store so we can look into it. Genuine emails from us come only from our two email addresses.
Message us within 7 days of buying, starting with "Diamond IPTV", and describe what is not working so our team can try to fix it. If it cannot be fixed, request your refund and give the email you ordered with. The Refund Policy page has the full wording.
Not Ready to Write? Try It Free First
You are on diamondiptvs.store — one word, with an s after iptv, ending .store.